About Us

About 'United Support Services Australia Pty Ltd'

At United Support Services Australia Pty Ltd, we partner with Queenslanders to make life simpler and more rewarding. We understand that navigating the NDIS can feel overwhelming, which is why we offer genuine, personalised assistance that puts you in control. Whether you need help at home, support getting out into the community, or more complex care, our team is here to listen and help you live life your way.

our story

OUR STORY

Compassionate People, Genuine Care

Our journey began with a commitment to providing reliable, compassionate disability support across Queensland. United Support Services Australia was born from both professional expertise and personal experience, driven by a passion for helping families and individuals navigate the complexities of NDIS support. Today, our growing team proudly supports over 40 happy clients, enhancing lives through genuine connections, empathy, and consistent care every day.

our values

OUR Values

Our Promise to You Is All HEART

Our work is guided by five simple but powerful principles that we call HEART. We believe in Honesty, Equality, Accountability, Respect, and Togetherness in every single interaction. These are not just words on a page, they are our commitment to you. It means we will always be transparent, treat you with dignity, and work alongside you as a trusted team on your journey.

Honesty: We promise to be open and honest in everything we do.

Equality: We believe in treating every person fairly and equally.

Accountability: We take full responsibility for providing you with the best possible care.

Respect: Your dignity and privacy will always be respected.

Togetherness: We’ll be there with you every step of the way, working as a team.

Why Bundaberg Families Choose Us

Genuine Empathy

Our team brings both lived and professional experience to every interaction, offering genuine care from a team that truly understands. We take the time to ensure you feel heard, valued, and supported.

Tailored Support

You decide what matters most, and we make it happen in a way that works for you. The best care starts with listening. We will shape every part of your support around your goals, preferences, and lifestyle.

NDIS Simplified

Our team can simplify the NDIA's process to help you make the most out of your funding. Ensuring you are guided through each step, we will do our best to help you navigate your NDIS package with confidence.

Flexible and Reliable

Our supports are designed to meet your ever-changing needs. We work closely with you to adjust routines, services, and care so you always feel supported and confident moving forward.

Experienced Team

With over 10 years of industry experience, our team delivers dependable, compassionate care you can trust. We are committed to providing the highest quality support to help you achieve your goals with confidence.

BOOK MEET AND GREAT

Build Your Dream Team in Three Easy Steps

Step 1 Book Consult

Select a convenient time for a free consultation with our Bundaberg NDIS support team, share your goals and challenges so we can start shaping the right support for you.

Step 2 Meet and Greet

Explore our gallery of team biographies, choose your top three favourites, and book your obligation-free meet and greet to ensure you are confident and comfortable in moving forward.

Step 3 Your Support, Your Way

Once you have hand selected your team, we will handle all the details to guarantee a stress-free experience and ensure you receive Your Support, Your Way.

BOOK MEET AND GREAT

Start Your Tailored Support, Plan with Us

Let’s chat about the care and independence you want for yourself or a loved one. Our friendly team will listen, share ideas, and guide you through your NDIS support options so you can move forward with confidence.

See What Our Bundaberg Families Are Saying

Google Reviews from Our Clients

Easy Access